Business Continuity and Disaster Recovery

Rather than deal with the cost and complexity of internal business continuity and disaster recovery processes, Datacom has modeled its payroll systems to remove this considerable hassle for our clients.

With a wealth of knowledge, staff and resources available to us, Datacom provides a solution that is well supported, consistent, and reliable no matter what situation you may be forced to deal with. With all processing, email, and web servers being provided as part of our payroll services not only is your business continuity and disaster recovery processes managed appropriately, we also remove the hassle of software upgrades and compliance processes.

Datacom uses a mixture of hardware and our staff to provide a Business Continuity and Disaster Recovery solution.

 

The Hardware:

Datacom houses your payroll information in our Orbit Data Centre located in the North Shore suburb of Albany. This purpose built facility is a new breed of data centre within New Zealand that offers a high level of operational consistency whilst incorporating green technology and sustainable development practices.

Datacom’s payroll servers are run on server blades and Virtual Machine (VM) servers with cold swap blades and backup VM hosts to automatically swap over in the event of a VM host failure. Data on the main processing servers is mirrored within Orbit and a data shipping process ensures a full copy of the database is maintained in our Wellington based Able Smith St Data Centre. In addition, daily backup tapes are made of data and stored in secure offsite storage. In the event that services become unavailable within Orbit, processing will be switched to the Datacom Able Smith St Data Centre.

Orbit offers a tier 3+ level of redundancy within our business processes. An n+2 level of redundancy is provided for heat management, and racks are provided with dual redundant power feeds, an assigned UPS with 8MVA of additional diesel generation, if local power is removed.

Datacom’s internal standard for disaster recovery is 15 minutes for a Recovery Point Objective (RPO) and 4 hours or less for a Recovery Time Objective (RTO).

 

The People:

Whilst having information safely stored is a key consideration the ability to use that information appropriately is paramount. Datacom has two offices in Auckland and Wellington with a mixture of managerial, consultancy, operations, and payroll knowledge at each site. In the event of a local or geographical disaster that forces the disruption of services in one office, the other can act independently and provide a full payroll processing service for both our EasiPay (bureau based) and DataPay (external) clients if a situation required. Operational documents are attached to each client to ensure our clients expectations are meet in the absence of an administrator or executive team.